INDEX
1 – IDENTIFICATION OF THE SUPPLIER
2 – DEFINITIONS
3 – SUBJECT OF THE CONTRACT
4 – HOW TO STIPULATE THE CONTRACT
5 – CONCLUSION AND EFFECTIVENESS OF THE SALES CONTRACT
6 – PURCHASE METHOD
7 – PRICES
8 – DUTIES AND CUSTOMS TAXES
9 – AVAILABILITY OF PRODUCTS
10 – DELIVERY TIMES AND METHODS
11 – ACCOUNTING DOCUMENTATION
12 – VAT REFUND
13 – PAYMENT METHOD
14 – RIGHT OF WITHDRAWAL
15 – REFUNDS
16 – LIMITATIONS OF LIABILITY
17 – LIABILITY FOR DEFECT, PROOF OF DAMAGE AND COMPENSABLE DAMAGES: THE SUPPLIER’S OBLIGATIONS
18 – WARRANTY AND METHOD OF ASSISTANCE
19 – BUYER OBLIGATIONS
20 – PRIVACY – PROTECTION OF CONFIDENTIALITY AND TREATMENT OF PURCHASER DATA
21 – CAUSES FOR RESOLUTION
22 – CONTRACT FILING METHOD
23 – COMMUNICATION AND COMPLAINTS
24 – APPLICABLE LAW AND JURISDICTION
25 – FINAL CLAUSE
01 – IDENTIFICATION OF THE SUPPLIER
01.1 The goods covered by these general conditions are offered for sale by the company Insiders Srl with registered office in Via Durini, 5 – 20122 Milan (MI) – Italy, registered with the Companies’ Register of Milan, tax code 11689800966, VAT number 11689800966, REA n. 2619376, website www.insiders.biz, e-mail: [email protected] hereinafter referred to as the “Supplier”.
02 – DEFINITIONS
02.1 The expression “online sales contract” means the sales contract relating to the Supplier’s movable tangible assets, stipulated between them and the Buyer in the context of a remote sales system via telematic tools , organized by the Supplier.
02.2 The term “Buyer” means the consumer who is a natural person who makes the purchase, referred to in this contract, for purposes not related to any commercial or professional activity carried out.
02.3 The expression “Supplier” means the person indicated in the epigraph or the person providing the sales services.
03 – SUBJECT OF THE CONTRACT
03.1 With this contract, respectively, the Supplier sells and the Purchaser remotely purchases the tangible movable goods indicated and offered for sale on the site www.insidevenice.it/en/shop registered trademark owned by the Supplier.
03.2 The products referred to in the previous point are illustrated on the website www.insidevenice.it/en/shop
04 – HOW TO STIPULATE THE CONTRACT
04.1 The contract between the Supplier and the Buyer is concluded exclusively through the Internet by accessing the Buyer at the address www.insidevenice.it/en/shop, where, following the indicated procedures, the Buyer will formalize the proposal for the purchase of the goods the contract for the purchase of the goods referred to in point 03.1 of the previous article.
05 – CONCLUSION AND EFFECTIVENESS OF THE SALES CONTRACT
05.1 The purchase contract is concluded through the exact compilation of the request form and the consent to the purchase expressed through the adhesion sent online, or with the compilation of the online checkout form at www.insidevenice.it/en/checkout and subsequent sending of the form itself, always after viewing a web page summarizing the order, printable, which shows the details of the purchaser and the order, the price of the purchased goods and the shipping costs and the address where the goods are will be delivered.
05.2 When the Supplier receives the order from the Buyer, he sends a confirmation e-mail, or displays a web page of confirmation and summary of the order, printable, in which they are also reported the data referred to in the previous point.
05.3 The contract is not considered perfected and effective between the parties in default of what is indicated in the previous point.
05.4 Confirmation and dispatch of the order by the Buyer implies the acknowledgment and full acceptance of these general conditions of sale by the Buyer. The sales contract between Insiders Srl and the Buyer is intended to be concluded with the acceptance of the order by Insiders Srl. If the Buyer is the final consumer (a natural person who purchases the goods for purposes not related to his professional activity, or makes the purchase without indicating a VAT number in the order form), once the online purchase procedure, will print or save an electronic copy and in any case keep these general conditions of sale, in compliance with the provisions of Article 3 and 4 of Legislative Decree 185/99 on distance selling.
05.5 Any right of the Purchaser to compensation for damages or compensation is excluded, as well as any contractual or extra-contractual liability for the non-acceptance, even partial, of an order by the Supplier. Insiders cannot under any circumstances be held responsible for the non-finalization of the contract due to force majeure, the responsibility of the customer or third parties.
06 – PURCHASE METHOD
06.1 EXPERIENCES TO DO IN VENICE.
Please note our cancellation policy once payment for the chosen experience has been made:
– Full refund up to 30 days in advance;
– 50% refund from 30 to 4 days before;
– No refund 3 days before.
06.2 The Purchaser can only purchase the products in the online catalog at the time of placing the order and viewable at the address www.insidevenice.it/en/shop as described in the relevant information sheets. The order will be validly processed upon confirmation of the authorization to debit the Price and transport costs.
06.3 The image accompanying the description of a product may not be perfectly representative of its characteristics. All items offered on www.insidevenice.it/en/shop they are produced in Venice or sold in Venice by local artisans and guaranteed by the same artisans and producers. All products are handcrafted and of the highest production quality. Non-substantial variations in shape, size, color and / or small imperfections are inevitable and distinguish the craftsmanship.
06.4 All purchase support information (Suggestions for use, Information etc.) are intended as simple generic information material, not referable to the technical characteristics of a single product.
06.5 Correct receipt of the order is confirmed by Insiders Srl by means of an email reply sent to the email address supplied by the Buyer. This confirmation message will contain the date and time of receipt of the order and an order number of the Buyer to be used in any further communication with Insiders Srl. The message shows all the data concerning the purchase entered by the Buyer, the relative information the essential characteristics of the goods, the indication of the price, payment methods, delivery methods and costs and applicable taxes. The Buyer must verify its correctness and promptly communicate any corrections, according to the methods described in this document.
06.6 In case of non-acceptance of the order by Insiders Srl, Insiders Srl guarantees timely communication to the Buyer, without any obligation to specify the reasons for the non-acceptance.
06.7 Our official accounts for Stripe and PayPal payments are called Inside Venice, both connected to the email ([email protected]). We are not responsible for payments made outside of our official channels.
07 – PRICES
07.1 All sales prices of the products displayed and indicated on the website www.insidevenice.it/en/shop are expressed in euros (€) and constitute an offer to the public pursuant to art. 1336 of the Italian Civil Code
07.2 The sales prices referred to in the previous point include VAT for Italy and the countries of the European Union. The same prices are applied for non-European countries, but in this case they do not include VAT. In this case, the amount corresponding to VAT is used to partially cover shipping / transport costs and / or customer management costs.
07.3 The shipping costs, although not included in the purchase price, must be indicated and calculated in the purchase procedure before the Buyer submits the order and also contained in the summary web page of the order placed.
07.4 The prices indicated for each of the goods offered to the public are valid until the date indicated at the time of completion of the purchase.
07.5 Delivery costs are charged to the Buyer and will appear on the web page after entering your contact details for the shipment of the products. Before the Buyer confirms the order by clicking on the appropriate button, a summary of the prices of the products loaded on the cart and the delivery costs will appear on the web page. These data will then be automatically reproduced in the order form that the Buyer sends to Insiders Srl following the order confirmation procedures.
07.6 Insiders Srl reserves the right to change prices at any time, but equally undertakes to apply the prices indicated on the Site at the time the order is placed.
07.7 In the event of a display of a wrong and / or manifestly negligible price, for any reason (computer bug, manual error, technical error …), the order will be canceled, even in the event of initial validation.
08 – DUTIES AND CUSTOMS TAXES
08.1 All shipments to countries of the European community EU are exempt from customs duties and / or taxes. All other countries may be subject to duties which vary according to the country and type of imported item. We suggest that you contact your country’s customs office to find out the amount. In no case are the costs of any customs duties or taxes applied by the individual countries of destination considered. These costs are always charged to the Buyer and are to be considered not calculated and excluded from any amount due to Insiders Srl by the Buyer.
09 – AVAILABILITY OF PRODUCTS
09.1 The products on sale on www.insidevenice.it/en/shop are handcrafted products that require, if not in stock, the production times typical of handcrafted products. The Supplier ensures through the electronic system used on the site the processing and evasion of orders without delay. For this purpose, it indicates in its electronic catalog www.insidevenice.it/en/shop, the products immediately available for shipment and those not immediately available, as well as the shipping times of the latter starting from the order of the Buyer.
09.2 Should an order exceed the quantity existing in the warehouse, the Supplier, by e-mail, will inform the Buyer if the good is no longer available or what are the waiting times to obtain the chosen good, asking if intends to confirm the order or not.
09.3 The Supplier’s computer system confirms as soon as possible the registration of the order by sending the User a confirmation by e-mail.
10 – DELIVERY TIMES AND METHODS
10.1 The Supplier will deliver the selected and ordered products, in the manner indicated on the website at the time the goods are offered, as confirmed at the time of purchase by the Buyer.
10.2 Shipping times may vary from the day of the order to a maximum of 30 days from the confirmation of the same. In the event that the Supplier is unable to ship within this deadline but, in any case, within that indicated in the following point, the Buyer will be promptly notified by e-mail.
10.3 Shipping methods, times and costs are clearly indicated and highlighted in the checkout form and on the order confirmation web page when the Buyer completes the online purchase.
10.4 No responsibility can be attributed to Insiders in case of delay in the order or delivery of the order. Therefore, any right of the Purchaser to compensation for damages or compensation is excluded, as well as any contractual or extra-contractual liability for delays in the shipment and / or delivery, even partial, of an order by the Supplier.
11 – ACCOUNTING DOCUMENTATION
11.1 For each order accepted and placed, Insiders Srl issues a fiscal receipt for the material shipped, sending it by e-mail to the holder of the order, and including it printed in the product package, pursuant to Article 14 of Presidential Decree 445/2000. No variation of the fiscal document will be possible after the issuance of the same.
11.2 At the specific request of the customer when ordering, by writing to [email protected], it is possible to issue an invoice which in this case will replace the normal delivery note.
12 – VAT REFUND
12.1 Please note that VAT is not refunded by Insiders Srl for purchases made on www.insidevenice.it/en/shop.
13 – PAYMENT METHOD
13.1 Each payment by the Purchaser can only be made by means of one of the methods indicated in the appropriate web page www.insidevenice.it/en/payment-methods by the Supplier. Simultaneously with the order by the Buyer, the reference Bank will authorize the debit of the amount relating to the order placed on the Buyer’s credit card.
13.2 At no time during the purchase procedure is Insiders Srl able to know the information relating to the Buyer’s credit card. They are transmitted only through a secure connection (SSL 128 bit encryption) of the online payment system provided by the banking institution that manages the entire transaction. Under no circumstances will Insiders Srl be aware of such data nor will it keep them in any way in digital archives.
14 – RIGHT OF WITHDRAWAL
14.1 Pursuant to Legislative Decree 21/2014, if the Buyer is a final consumer (i.e. a natural person who purchases the goods for purposes not related to his professional activity, or does not make the purchase by indicating a VAT number in the order form to Insiders Srl ), has the right to withdraw from the purchase contract for any reason, without the need to provide explanations and without any penalty, except as indicated in the following point 14.2, within the term of 14 (fourteen) days, starting from the day of receipt of the goods. purchased.
14.2 If the Purchaser decides to exercise the right of withdrawal, he must notify the Seller within 14 (fourteen) days, starting from the day of receipt of the purchased good, through any means of communication, including but not limited to: email to email [email protected]; recommended round trip o letter to Insiders Srl – San Marco 2313, cap: 30124 Venice (VE) – Italy. The stamp affixed by the post office on the receipt issued will be authentic between the Parties.
14.3 For the purposes of exercising the right of withdrawal, the sending of the communication may validly be replaced by the return of the purchased good, provided that it is within the same terms. The date of delivery to the post office or forwarder will be valid between the Parties.
14.4 The Purchaser cannot exercise this right of withdrawal for contracts for the purchase of products made to measure or clearly personalized and in any other case provided for by art. 55 of the Consumer Code.
14.5 The right of withdrawal is however subject to the following conditions:
– the law applies to the product purchased in its entirety;
– the purchased good must be intact and returned in its original packaging, complete in all its parts (including packaging and any documentation, etc …);
– in all cases, the affixing of labels or adhesive tapes directly to the original product packaging should be avoided;
– the shipping costs relating to the return of the goods are fully charged to the Buyer;
– the shipment, until the certificate of receipt in the Supplier’s warehouse, is under the complete responsibility of the Buyer;
– the return shipment must be delivered to the Supplier within 14 days of the withdrawal request.
14.6 In case of damage to the goods during the transport of the returned object, Insiders Srl will notify the Purchaser of the incident (within the 5th working day from receipt of the goods in its warehouses), to allow him to promptly file a complaint in the towards the courier chosen by him and obtain reimbursement of the value of the goods (if insured); in this case, the product will be made available to the Buyer for its return, at the same time canceling the request for withdrawal;
Insiders Srl is not responsible in any way for damage or theft / loss of goods returned by uninsured shipments; upon its arrival (in the warehouse), the product will be examined to assess any damage or tampering not caused by transport. If the package and / or the original packaging are damaged, Insiders Srl will deduct from the refund due a percentage, in any case not exceeding 10% of the same, as a contribution to the restoration costs.
14.7 The right of withdrawal is totally lost, due to lack of the essential integrity of the goods (packaging and / or its contents), in cases where Insiders Srl ascertains:
- the lack of the external packaging and / or the original internal packaging;
- the absence of integral elements of the product (accessories, parts, …);
- damage and / or breakage of the product for different reasons and / or prior to its transport.
In case of forfeiture of the right of withdrawal, Insiders Srl will return the purchased good to the sender, charging the shipping costs to the sender.
With the receipt of the communication with which the Purchaser communicates the exercise of the right of withdrawal, the Parties to this contract are released from their mutual obligations, without prejudice to the provisions of the previous points of this article.
15 – REFUNDS
15.1 In the event that the Purchaser exercises the right of withdrawal, in the manner defined in the previous article 14, Insiders Srl will return in a timely manner and at the latest within 14 days from the date on which the Supplier became aware of the withdrawal itself , the amount previously charged, excluding shipping costs already incurred. The methods of refunding the amount will be proposed by the Supplier and chosen by the Buyer.
15.2 Without prejudice to any repair costs for damage to the original packaging, Insiders Srl will reimburse the Buyer the full amount already paid, excluding return costs, within 14 days of receiving the notice of withdrawal. The reimbursement operation will be carried out by Insiders Srl by crediting the amount due, which will be paid by bank transfer to the bank account communicated by the Buyer, to the credit card or to the PayPal account of the same.
16 – LIMITATIONS OF LIABILITY
16.1. The Supplier assumes no responsibility for disservices attributable to force majeure if it fails to execute the order within the time stipulated in the contract.
16.2. The Supplier cannot be held liable to the Purchaser, except in the case of willful misconduct or gross negligence, for disservices or malfunctions connected to the use of the Internet outside of its own control or that of its sub-suppliers.
16.3. Furthermore, the Supplier will not be liable for damages, losses and costs incurred by the Purchaser as a result of the non-execution of the contract, since the Purchaser is only entitled to a full refund of the price paid and any additional charges incurred.
16.4. The Supplier assumes no responsibility for any fraudulent and illegal use that may be made by third parties, of credit cards, checks and other means of payment, for the payment of the purchased products, if he proves that he has taken all precautions. possible on the basis of the best science and experience of the moment and on the basis of ordinary diligence.
16.5. In no case can the Buyer be held responsible for delays or errors in payment if he proves that he has made the payment in the times and methods indicated by the Supplier.
16.6 Insiders can in no case be held responsible for a bad, incorrect or unsuitable use of the products sold on the site www.insidevenice.it/en/shop.
16.7 The products sold on the site www.insidevenice.it/en/shop do not have characteristics in accordance with professional use (bars, restaurants, etc.) and the site www.insidevenice.it does not have the vocation of selling products to professionals.
17 – DEFECT LIABILITY, PROOF OF DAMAGE AND COMPENSABLE DAMAGES: THE SUPPLIER’S OBLIGATIONS
17.1 All products sold by Insiders on the site www.insidevenice.it/en/shop are handcrafted and of the highest production quality. Non-substantial variations in shape, size, color and / or small imperfections are not considered defects and are typical of manual processing and distinguish the craftsmanship.
17.2 Pursuant to articles 114 and ss. of the Consumer Code, the Supplier is responsible for the damage caused by defects in the goods sold if he fails to communicate to the injured party, within 3 months of the request, the identity and domicile of the manufacturer or of the person who supplied him with the goods.
17.3 The aforementioned request, by the Injured Party, must be made in writing and must indicate the product that caused the damage, the place and date of purchase; it must also contain the offer in view of the product, if it still exists.
17.4 The Supplier cannot be held responsible for the consequences deriving from a defective product if the defect is due to the conformity of the product to an imperative legal rule or to a binding provision, or if the state of scientific and technical knowledge, at the moment in which the manufacturer put the product into circulation, did not yet allow the product to be considered defective.
17.5 No compensation will be due if the injured party was aware of the product defect and the resulting danger and nevertheless voluntarily exposed himself to it.
17.6 In any case, the injured party must prove the defect, the damage, and the causal connection between defect and damage.
17.7 The injured party may request compensation for damage caused by death or personal injury or by the destruction or deterioration of anything other than the defective product, provided that it is of a type normally intended for private use or consumption and thus mainly used by the injured party.
17.8 The damage to property referred to in art. 123 of the Consumer Code will, however, be refundable only to the extent that it exceeds the sum of three hundred and eighty-seven euros (€ 387.00).
18 – WARRANTY AND ASSISTANCE METHOD
18.1 All products www.insidevenice.it/en/shop are covered by the manufacturer’s conventional warranty and by the 24-month warranty for lack of conformity, pursuant to Legislative Decree 206/05. To use the warranty, the Buyer must keep the tax receipt that he will receive via e-mail in PDF electronic format.
18.2 The 24-month warranty pursuant to Legislative Decree 206/05 applies to products that present a lack of conformity, provided that the product itself is used correctly, in compliance with its intended use and as provided in any documentation attached technique or in the information provided on the product descriptive web page. This guarantee is reserved for the private consumer (a natural person who purchases the goods for purposes not related to his professional activity, or makes the purchase without indicating a VAT number in the order form).
18.3 In case of lack of conformity, Insiders s.r.l. provides, at no cost to the Buyer, to restore the conformity of the product by repairing / replacing or reducing the price, until the contract is terminated. Any non-substantial variations in shape, size, color and / or small imperfections are not considered defects of conformity of the products. These variations are inevitable and are typical of craftsmanship.
18.4 The Buyer loses all rights if he does not report the lack of conformity to the Seller within 2 months from the date on which the defect was discovered. The complaint is not necessary if the Seller has acknowledged the existence of the defect or has concealed it.
18.5 In any case, unless proven otherwise, it is assumed that the lack of conformity that occurs within 6 months of delivery of the goods already existed on that date, unless this hypothesis is incompatible with the nature of the goods or with the nature of the lack of conformity.
18.6 In the event of a lack of conformity, the Purchaser may request, alternatively and without charge, under the conditions indicated below, the repair or replacement of the purchased good, a reduction in the purchase price or the termination of this contract, unless the request is objectively impossible to satisfy or is excessively burdensome for the Supplier pursuant to art. 130, paragraph 4, of the Consumer Code.
18.7 The request must be sent in writing, by registered letter with return receipt, to the Supplier, who will indicate his willingness to proceed with the request, or the reasons that prevent him from doing so, within 7 days of receipt.In the same communication, where the Supplier has accepted the Buyer’s request, he must indicate the methods of shipment or return of the goods as well as the deadline for the return or replacement of the defective goods.
18.8 If the repair and replacement are impossible or excessively expensive, or the Supplier has not repaired or replaced the goods within the period referred to in the previous point or, finally, the replacement or repair previously carried out has caused significant inconvenience to the Purchaser, the latter may request, at his choice, an appropriate reduction in the price or the termination of the contract. In this case, the Purchaser must send his request to the Supplier, who will indicate his willingness to proceed with it, or the reasons that prevent him from doing so, within 7 days of receipt.
18.9 In the same communication, where the Supplier has accepted the Buyer’s request, he must indicate the proposed price reduction or the methods for returning the defective goods. In such cases, it will be the Buyer’s responsibility to indicate how to re-credit the sums previously paid to the Supplier.
18.10 If, following intervention by the manufacturer of the item, the defect does not result in a lack of conformity pursuant to Legislative Decree 206/05, the Buyer will be charged for any costs of verification and restoration requested by the manufacturer , as well as transport costs if incurred by the Buyer and / or the Supplier. The timing of replacement or repair of the product depends solely on the policies of the manufacturer.
18.11 In the event that, for any reason, it is unable to return a product under warranty (restored or replaced) to its Purchaser, the Supplier may proceed at its discretion to refund the amount paid taking into account the use of the good or its replacement with a product of equal or superior characteristics.
18.12 The repair or replacement times of the product depend exclusively on the manufacturer’s policies and no damage can be requested from the Supplier for any delays in carrying out repairs or replacements.
18.13 In cases where the application of the guarantees provides for the return of the product, the goods must be returned by the Purchaser in the original packaging, complete in all its parts (including packaging and any documentation and accessory equipment); to limit damage to the original packaging, we recommend placing it in a second box; in all cases, the affixing of labels or adhesive tapes directly to the original product packaging should be avoided.
18.14 The Purchaser will be provided with a product return authorization number (RMA) which must be indicated on the outside of the packaging, following the instructions provided directly in the relative authorization e-mail Any complaint must be addressed to:
Insiders Srl (ca Customer Service)
San Marco 2313, zip code: 30124 Venice (VE) – Italy – e-mail: [email protected].
19 – BUYER’S OBLIGATIONS
19.1 The Buyer undertakes to pay the price of the purchased goods within the times and methods indicated in the contract.
19.2 The Buyer undertakes, once the online purchase procedure has been completed, to print and keep this contract.
19.3. The information contained in this contract has, however, already been viewed and accepted by the Buyer, who acknowledges it, as this step is made mandatory before confirming the purchase.
20 – PRIVACY – PROTECTION OF CONFIDENTIALITY AND TREATMENT OF BUYER DATA
20.1 The Supplier protects the privacy of its customers and guarantees that the processing of data complies with the provisions of the privacy legislation pursuant to Legislative Decree June 30, 2003, n. 196.
20.2 The personal and fiscal data acquired directly and / or through third parties by the Insiders Srl Supplier are collected and processed in paper, computerized, telematic form, in relation to the processing methods with the aim of registering the order and activating the against him the procedures for the execution of this contract and the related necessary communications, in addition to the fulfillment of any legal obligations, as well as to allow effective management of commercial relations to the extent necessary to best perform the requested service (art. 24, paragraph 1, letter. b, Legislative Decree 196/2003). The data may also be used for statistical extrapolation and commercial and promotional communications, without prejudice to the Buyer’s right to communicate at any time the desire not to wish to receive such communications.
20.3 At no time during the purchase procedure is Insiders Srl able to know the information relating to the Buyer’s credit card. They are transmitted only through a secure connection (SSL 128 bit encryption) of the online payment system provided by the banking institution that manages the entire transaction. Under no circumstances will Insiders Srl be aware of such data nor will it keep them in any way in digital archives.
20.4 The Supplier undertakes to treat the data and information transmitted by the Purchaser confidentially and not to disclose them to unauthorized persons, or to use them for purposes other than those for which they were collected or to transmit them to third parties. Such data may be exhibited only at the request of the judicial authority or other authorities authorized by law.
20.5 Personal data will be communicated, after signing a confidentiality commitment of the data, only to subjects delegated to carry out the activities necessary for the execution of the stipulated contract and communicated exclusively for this purpose.
20.6 The Buyer enjoys the rights referred to in art. 7 of Legislative Decree. 196/2003, namely the right to obtain:
a) updating, rectification or, when interested, integration of data;
b) the cancellation, transformation into anonymous form or blocking of data processed in violation of the law, including those that do not need to be kept for the purposes for which the data are been collected or subsequently processed;
c) the attestation that the operations referred to in letters a) and b) have been brought to the attention, even as far as concerns their content, of those to whom the data have been communicated or disseminated, except in the case in which this fulfillment proves impossible or involves the use of means manifestly disproportionate to the protected right. The interested party also has the right to object, in whole or in part: i) for legitimate reasons, to the processing of personal data concerning him, even if pertinent to the purpose of the collection; ii) to the processing of personal data concerning him for the purpose of sending advertising or direct sales material or for carrying out market research or commercial communication.
20.7 The communication of personal data by the Purchaser is a necessary condition for the correct and timely execution of this contract. Failing that, the Buyer’s request cannot be processed.
20.8 In any case, the acquired data will be kept for a period of time not exceeding that necessary for the purposes for which they were collected or subsequently processed. However, their removal will be done safely.
20.9 The owner of the collection and processing of personal data is the Supplier, to whom the Purchaser may address, at the company headquarters, any request to the attention of Mr. Andrea Della Valentina appointed by the company as data processor and legal representative of the Company.
20.10 Anything sent to the e-mail address (including electronic) of the Supplier (requests, suggestions, ideas, information, materials, etc.) will not be considered information or data of a confidential nature, must not violate the rights of others and must contain valid information, not detrimental to the rights of others and truthful, in any case the Center cannot be attributed any responsibility for the content of the messages themselves.
20.11 The site www.insidevenice.it/en/shop, and the navigation data are hosted on Cloud Server In EU at the Service Provider CloudWays Inc., a leading company in the provision of hosting and cloud computing services. The optional, explicit and voluntary sending of e-mails to the addresses indicated on this site entails the subsequent acquisition of the sender’s address, necessary to respond to requests, as well as any other personal data included in the message. Specific summary information will be progressively reported or displayed on the pages of the site set up for particular services on request.
21 – CAUSES FOR RESOLUTION
21.1 The obligations referred to in Art. 19, assumed by the Buyer, as well as the guarantee of the successful completion of the payment that the Buyer makes with the means referred to in Art. 13 and also the exact fulfillment of the obligations assumed by the Supplier, are essential, so that, by express agreement, the non-fulfillment of only one of these obligations, if not determined by chance or force majeure, will result in the legal termination of the contract ex art. 1456 of the Italian Civil Code, without the need for a judicial decision.
22 – CONTRACT FILING METHOD
22.1 Pursuant to art. 12 of Legislative Decree. 70/2003, the Supplier informs the Purchaser that each order sent is stored in digital / paper form on a digital archive at the Supplier’s headquarters according to criteria of confidentiality and security.
23 – COMMUNICATIONS AND COMPLAINTS
23.1 Written communications directed to the Supplier and any complaints will be considered valid only if sent by registered letter with return receipt to the following address: Insiders Srl – San Marco 2313, cap: 30124 Venice (VE) – Italy, or sent to the following e-mail address [email protected] or to (PEC) certified e-mail address [email protected].
23.2 The Purchaser indicates in the purchase form (checkout) his residence or domicile, the telephone number or the e-mail address to which he wishes the communications of the Supplier to be sent.
24 – APPLICABLE LAW AND JURISDICTION
24.1 This contract is governed by Italian law.
24.2 Although not expressly provided here, the provisions of law applicable to the relationships and cases provided for in this contract are valid, and in particular art. 5 of the Rome Convention of 1980.
24.3 Pursuant to art. 60 of the Legislative Decree. 206/2005, the discipline contained in Part III, Title III, Chapter I of Legislative Decree no. 206/2005.
– All disputes arising from this contract will be referred to the Chamber of Commerce of Venice (Italy) and resolved according to the Conciliation Regulations adopted by the same.
– If the Parties intend to appeal to the ordinary judicial authority, the competent court is that of the place of residence or elective domicile of the Consumer, mandatory pursuant to art. 33, paragraph 2, lett. u) of Legislative Decree 206/2005.
24.4 With the signing of this sales contract, the parties agree and accept that for the solution of civil and criminal disputes arising from the conclusion of this Contract, the territorial jurisdiction is exclusively that of the Court of Venice – Italy.
25 – FINAL CLAUSE
25.1 This contract repeals and replaces any agreement, understanding, negotiation, written or oral, previously intervened between the Parties and concerning the subject of this contract.
Venice – January 20, 2022